TECHNICAL SUPPORT
技术支持
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Chemicos is an emerging enterprise dedicated to diagnosing pet and animal diseases
Established in November 2021.
As an emerging enterprise, we have a globally leading disease diagnosis technology platform focused on research and production in the field of animal health.
After sales technical services
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WeChat has established a comprehensive after-sales service system, including equipment installation, equipment debugging, equipment maintenance, technical consultation, instrument calibration, user training, clinical support, logistics on-site and other service contents. The company stipulates and implements strict after-sales service processes to ensure the accuracy of services; The company emphasizes the training and improvement of personnel to ensure professional service standards.
Chemicos Service Number
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We have established Chemicos Service WeChat (19195554032), which will respond within 2 hours after receiving customer notifications and have professional personnel arrive on site within 24-48 hours to ensure that all customer needs are promptly answered and high-quality after-sales service is provided.
Cloud Platform Medical Data Management Center
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The device is equipped with built-in 4G, Bluetooth, WiFi, and GPS positioning functions. All data will be uploaded to the cloud platform medical data management center for remote monitoring, maintenance, and upgrading. Remote data cloud platform storage can provide real-time after-sales maintenance services online at a faster speed, thereby saving time and space costs to a greater extent.
WeChat official account
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In order to let users know more about our products, we have set up a WeChat official account "Chemicos Pet Diagnosis", and Herun WeChat official account will regularly update tweets, which cover clinical case sharing, product technical information, new product launch and other contents, to help doctors better carry out clinical diagnosis.